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Alibaba.com Logistics

 

 

Ready To Ship

Weight 

Recommended Weight

Shipping Time

Area

Other Suggestion

Common logistics, the shipping time below is only as a reference. If you have other questions, please contact our customer service.

Seller's Shipping Method 1 (DHL)

≤20KG

Guaranteed delivery

3-7 work days More than 200 countries and regions around the world No need to discharge warehouse
Fast delivery

Seller's Shipping Method 2 (DHL)

20-30KG Guaranteed delivery 3-7 work days More than 200 countries and regions around the world No need to discharge warehouse
Fast delivery

Seller's Shipping Method 3 (FedEx)

≤10KG 

 Guaranteed delivery

3-7 work days 

More than 200 countries and regions around the world

No need to discharge warehouse
Fast delivery

Worldwide Express (Electronics)

 

≤20KG

The minimum chargeable weight is 50g, and the additional weight is 1g.

Recommend products within 0.5 KG.

11-16 work days

United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Australia

If you don't care about delivery time, you can consider this solution for small items weighing less than 0.5 KG.

This method must provide accurate receiving information, and it is forbidden to change the address for delivery.

Our company often uses this method.

Economy Express

EMS

≤20KG

The minimum chargeable weight is 50g, and the additional weight is 1g.

Recommend products within 0.5 KG.

11-16 work days

United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Australia

Same as above, but under the same circumstances, because it is not in our warehouse area, actual operation will extend the time for goods to reach the warehouse, so it is rarely used.

FedEx IP (door-to-door)

≤68KG

Our company's

own interface shipment.

Cost-effective, suitable for commodities within 0.25 KG-1.5 KG.

5-7 work days

Most countries

Detailed consultation customer service

For ordinary products that require delivery time, the weight is within 2.5 KG, which is suitable for this process.

The disadvantage is that it is slightly more expensive than other logistics costs.

It is often used by our company, and the advantage is that it is fast in customs clearance.

FedEx via JYC

≤68KG

If the weight is less than 21KG, it will be advanced by 0.5KG, and if it is more than 21KG, it will be charged by 1KG.

7-11 work days

Most countries

Detailed consultation customer service

Fedex dedicated transportation line. The price is moderate.

At present, our company uses more. Time is neither fast nor slow. Most customers can usually accept it.

The disadvantage is that the waiting time for goods to enter the warehouse needs to be extended during the holidays.

Economy Parcels (Electronics) 

 

≤68KG

If the weight is less than 21KG, it will be advanced by 0.5KG, and if it is more than 21KG, it will be charged by 1KG.

Can undertake live products.

6-9 work days

Most countries

Detailed consultation customer service

This is the air transportation line that the logistics company cooperates with Alibaba. This line can send electric products within the limit.

Due to the characteristics of the product, our company does not often use it.

Economy Parcels

 

≤68KG

If the weight is less than 21KG, it will be advanced by 0.5KG, and if it is more than 21KG, it will be charged by 1KG.

 

7-10 work days

Most countries

Detailed consultation customer service

Same as above, the difference is that only ordinary goods can be sent.

Alibaba.com Parcels (EU&US&CA)

≤68KG

If the weight is less than 21KG, it will be advanced by 0.5KG, and if it is more than 21KG, it will be charged by 1KG.

9-12 work days

Austria/Belgium/Switzerland/Germany/Denmark/

Spain/Ireland/Italy/Netherlands/Bulgaria/Cyprus/

Estonia/Latvia/Slovenia/Slovakia/Andorra/

Republic/Armenia/Czech/Finland/France/UK/

Georgia/Greece/Croatia/Hungary/Israel/

Lithuania/Luxembourg/Monaco/Malta/

Norway/Poland/Portugal/Romania/Sweden/

Turkey/Ukraine/Vatican/Australia/Canada/

Mexico/U.S.

It is also an air transportation route jointly launched by a logistics company and Alibaba, which is mainly for the general cargo of countries in the European and American regions, and has strong customs clearance capabilities in this region.

Depending on the situation, our company occasionally uses it.

Southeast Asia Express via Kerry

≤20KG

Only accept one ticket for one item.

6-12 work days

Sudeste de Asia: Singapur, Malasia (Malasia occidental), Tailandia

Oceanía: Australia

Este de Asia: Hong Kong, China

The logistics company cooperated with Alibaba to launch the aviation route for Southeast Asia.

Our company will use occasionally as needed.

HK UPS Saver

≤70KG

If the weight is less than 21KG, it will be advanced by 0.5KG, and if it is more than 21KG, it will be charged by 1KG.

7-12 work days

Most countries

Detailed consultation customer service

For items with lighter cargo, that is, products that may occupy a larger volume, this solution is usually used.

Worldwide Freight via JL

 

None

The minimum rounding system for billing weight is 1KG.

Accept Amazon/FBA goods.

9-14 work days

USA / Germany / France / Italy / Netherlands / Spain / Denmark / Portugal / Luxembourg / Ireland Sweden / Finland / Austria / Hungary / Bulgaria / Lithuania / Estonia / Latvia / Greece / Czech Republic / Poland / Croatia / Slovakia / Slovenia

The logistics company cooperated with Ali to launch the air transport + UPS delivery logistics route, focusing on the air transport of heavy goods and bulky goods.

Alibaba.com Logistics Partner FAR

≤20KG

The minimum rounding system for billing weight is 0.5KG.

Small items, preferred by American customers.

6-10 work days

USA

Mainly to provide services for American customers, Ali (Ali) established its own logistics charter service, specifically for cross-border e-commerce.

Reasonable price and delivery time.

For American customers, our company adopts this plan more, but because of the large number of users of this plan, sometimes there will be problems of waiting for the arrangement.

HK DHL

None

If the total billing weight is less than 30KG, it is advanced by 0.5KG, and if the total billing weight is more than 30KG, it is advanced by 1KG.

7-13 work days

Most countries

Detailed consultation customer service

DHL logistics via Hong Kong is generally applicable to Europe and the United States. Strong customs clearance ability.

Disadvantages: There will be waiting for the transfer of warehouses, and the price is slightly more expensive.

Worldwide Express via DW (Premium)

≤60KG

Weak customs clearance ability.

Recommended to use less.

5-8 work days

Europe:

Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican

North America:

Canada, Mexico, United States

The DHL special line jointly launched by Duowei Logistics and Ali is similar to HKDHL and general DHL, and the price is moderate.

The disadvantage is that the customs clearance ability is poor, and occasionally returns may occur.

ARAMEX

≤30KG

According to the actual weight or the larger value of the volume weight as the chargeable weight.

9-16 work days

Middle East: UAE, Egypt, Saudi Arabia, Jordan, Qatar, Kuwait, Bahrain, Oman, Lebanon, Turkey, Cyprus, Iraq

Africa: African countries except Somalia, Libya, Mauritius, Rwanda

Southeast Asia: Singapore, Malaysia, Indonesia, Thailand, Philippines

Indian subcontinent: India, Sri Lanka, Bangladesh, Pakistan

United States

Europe: UK, Belgium, Netherlands, Germany, France

Oceania: Australia

Remarks: Mainly based on the countries that the system can query

The Middle East, North Africa, Southeast Asia, and Oceania have slight advantages.

Choose according to the situation.

 

 

   All Shipping Method   

 Updated on June 12th, 2023

1. Worldwide Freight via JL

2. Air Charter Express (US)

3. UPS Saver

4. Worldwide Express

5. EMS Express

6. Economy Parcels (Premium)

7. HK UPS Expedited

8. Worldwide Express (Plant Extracts)

9. HK UPS Saver

10. Worldwide Express via DW (Premium)

11. Worldwide Freight

12. UPS Expedited

13. Worldwide Express (Electronics)

14. FedEx via JYC

15. Economy Parcels (Electronics)

16. Air Express (US)

17. Worldwide Express via DW

18. FedEx IP (door-to-door)

19. Japan & South Korea Express via DW

20. Russia Express via DW

21. Aramex

22. Southeast Asia Express via Kerry

23. HK DHL

24. DPEX

25. Worldwide Express (Light, Bulky Items)

26. Seller's Shipping Method 1 (DHL)

27. Seller's Shipping Method 2 (DHL)

28. Seller's Shipping Method 3 (FedEx)

29. Premium Ocean+Express (US)

30. Ocean+Express (US)

31. Truck+Express EU (Premium)

32. Economy Parcels via YW

33. Economy Parcels via YW (Electronics)

34. Alibaba.com Australia & New Zealand Express via DW

35. Alibaba.com Australia Express (Premium)

36. Alibaba.com The Middle East Express (Premium)

37. Alibaba.com Europe DDP (Economic)

38. Alibaba.com Africa Special Line

39. Alibaba.com South American Special Line

 

 
Easy Return
Benefit description: Buyers who order products under US $1,000 via Easy Return can return them domestically within 30 days and get a full refund if they do not meet the agreed-upon specifications or quality
Available to: Buyers shipping to Australia, Canada, Germany, Italy, the Netherlands, Russia, the UK, and the US.
 
When here is “Easy Return” mark on the product detail page, it meas the product supports “Easy Return” service.
 
 

 

These Terms & Conditions shall apply to buyers who use Easy Return (“Service”) on the Alibaba.com International Website (www.alibaba.com) (“Alibaba.com Website”).

 

1. Easy Return: The Service is jointly provided by the Supplier and Alibaba.com Singapore E-Commerce Private Limited, a company incorporated in Singapore with its registered office address at 51 Bras Basah Road, #04-08 Lazada One, Singapore 189554 (“Alibaba.com”). It is available for Trade Assurance orders of the products with an “Easy Return” mark. Subject to the Terms & Conditions herein, If the received item has quality problems, the Buyer can choose to return it and get a refund.

 

2. AvailabilityThe Service is available on the Alibaba.com Website, Alibaba iPhone and Android apps, as well as Android tablets.

 

3. Eligible Participants: To be eligible for the Service, you must be a registered member with a valid Buyer account on the Alibaba.com Website (“Buyer”).

 

4. Service Rules:

 

a) The Buyer must (A) place a “Trade Assurance Order” (i.e. you need to select “Start order”) or (B) ask the Supplier to start one for you. The product(s) need to have the “Easy Return” mark on the Product details page.

b) The total amount of the product (excluding tax) and the shipping fee should not exceed US $3,000.

c) The shipping address is in one of the following countries: Australia, Belgium, Brazil, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Mexico, Netherlands, Poland, Portugal, Russia, Saudi Arabia, South Korea, Spain, Switzerland, Ukraine, United Arab Emirates, United Kingdom, and United States.

d) The reason for the return is due to product quality issues.

e) During the Super September period, the Buyer can only apply for Easy Return within 60 days after receiving the product(s).

f) The Buyer can only apply for Easy Return once per Trade Assurance order.

g) The following cases are not eligible for Easy Return: Damage upon arrival, damage to the product packaging, wrong materials, or wrong product sent.

h) Once the Buyer has applied for Easy Return, they must make the return within 15 days.

i) Alibaba.com will initiate a refund as soon as the warehouse confirms the delivery of the returned package. Usually, the refund amount will be returned to the Buyer’s bank account within 20 business days.

j) When the Buyer applies for Easy Return, Alibaba.com can only return the product amount and the shipping fee, excluding processing fees, taxes, and coupon fees.

 

5. General Rules

 

(a) By participating in this Service, the Buyer agrees to be bound by these Terms & Conditions. Alibaba.com reserves the right to amend these Terms & Conditions as well as to vary or terminate the terms of the Service requirements without prior notice. In the event of any dispute, the decision of Alibaba.com shall be final and binding.

(b) Any fraud and/or abuse of the offers and/or coupon(s) awarded/received under the Service (“Offers”) by the Buyer (as determined by Alibaba.com in its sole discretion) will result in the forfeiture of the Buyer’s eligibility to the Offers and/or may lead to the termination of all or part of the Buyer’s account(s) with Alibaba.com. Alibaba.com reserves the right to deduct the value of any Offers awarded inappropriately to the Buyer directly from the Buyer’s account(s) with Alibaba.com without prior notice and/or take legal action in such instances to recover any outstanding amounts.

(c) Alibaba.com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected, or undeliverable entries, responses, or other correspondence, whether by email or otherwise.

(d) The timing and validity of any transactions and/or the Buyer’s eligibility to the Offers shall be determined by Alibaba.com at its sole discretion based on Alibaba.com transaction records. If there is any discrepancy between the transaction records held by the Buyer and that of Alibaba.com, the Alibaba.com records shall be conclusive and binding to the Buyer.

(e) In case of any discrepancy in the interpretation between the English and other non-English language versions of these Terms & Conditions, the English version shall prevail.

(f) If any of the terms in these Terms & Conditions conflict with any rules and/or any related information displayed elsewhere on the Alibaba.com Website, these Terms & Conditions shall prevail.

(g) Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, In no event will Alibaba.com AND/OR ITS AFFILIATES be liable to YOU for any direct, INDIRECT, special, incidental, exemplary, punitive or consequential damages (including loss of use, LOSS OF data, LOSS OF business or profits) arising out of or in connection with your participation in thIS BENEFIT, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, EVEN IF ALIBABA.COM AND/OR ITS AFFILIATES HAVE been advised of the possibility of such loss or damage.

(h) Notwithstanding anything to the contrary, the Buyer acknowledges and agrees that Alibaba.com and/or any of its affiliates shall not be responsible, and shall have no liability to the Buyer or any third party for any dispute or claim that arises out of the Buyer’s participation in this Service.

(i) The Buyer agrees that this Service and these Terms & Conditions are governed, interpreted, and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. All legal actions, claims, or proceedings arising out of, or in connection with this Service, must be brought to a court of competent jurisdiction in Hong Kong.

 

 

Offline FedEx & DHL, fast delivery.

SF International Express.

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