Ready To Ship
Common logistics, the shipping time below is only as a reference. If you have other questions, please contact our customer service.
All Shipping Method
Updated on June 12th, 2023
1. Worldwide Freight via JL
2. Air Charter Express (US)
3. UPS Saver
5. EMS Express
7. HK UPS Expedited
8. Worldwide Express (Plant Extracts)
12. UPS Expedited
16. Air Express (US)
19. Japan & South Korea Express via DW
20. Russia Express via DW
25. Worldwide Express (Light, Bulky Items)
29. Premium Ocean+Express (US)
30. Ocean+Express (US)
31. Truck+Express EU (Premium)
32. Economy Parcels via YW
33. Economy Parcels via YW (Electronics)
34. Alibaba.com Australia & New Zealand Express via DW
35. Alibaba.com Australia Express (Premium)
36. Alibaba.com The Middle East Express (Premium)
37. Alibaba.com Europe DDP (Economic)
38. Alibaba.com Africa Special Line
39. Alibaba.com South American Special Line
These Terms & Conditions shall apply to buyers who use Easy Return (“Service”) on the Alibaba.com International Website (www.alibaba.com) (“Alibaba.com Website”).
1. Easy Return: The Service is jointly provided by the Supplier and Alibaba.com Singapore E-Commerce Private Limited, a company incorporated in Singapore with its registered office address at 51 Bras Basah Road, #04-08 Lazada One, Singapore 189554 (“Alibaba.com”). It is available for Trade Assurance orders of the products with an “Easy Return” mark. Subject to the Terms & Conditions herein, If the received item has quality problems, the Buyer can choose to return it and get a refund.
a) The Buyer must (A) place a “Trade Assurance Order” (i.e. you need to select “Start order”) or (B) ask the Supplier to start one for you. The product(s) need to have the “Easy Return” mark on the Product details page.
b) The total amount of the product (excluding tax) and the shipping fee should not exceed US $3,000.
c) The shipping address is in one of the following countries: Australia, Belgium, Brazil, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Mexico, Netherlands, Poland, Portugal, Russia, Saudi Arabia, South Korea, Spain, Switzerland, Ukraine, United Arab Emirates, United Kingdom, and United States.
d) The reason for the return is due to product quality issues.
e) During the Super September period, the Buyer can only apply for Easy Return within 60 days after receiving the product(s).
f) The Buyer can only apply for Easy Return once per Trade Assurance order.
g) The following cases are not eligible for Easy Return: Damage upon arrival, damage to the product packaging, wrong materials, or wrong product sent.
h) Once the Buyer has applied for Easy Return, they must make the return within 15 days.
i) Alibaba.com will initiate a refund as soon as the warehouse confirms the delivery of the returned package. Usually, the refund amount will be returned to the Buyer’s bank account within 20 business days.
j) When the Buyer applies for Easy Return, Alibaba.com can only return the product amount and the shipping fee, excluding processing fees, taxes, and coupon fees.
(a) By participating in this Service, the Buyer agrees to be bound by these Terms & Conditions. Alibaba.com reserves the right to amend these Terms & Conditions as well as to vary or terminate the terms of the Service requirements without prior notice. In the event of any dispute, the decision of Alibaba.com shall be final and binding.
(b) Any fraud and/or abuse of the offers and/or coupon(s) awarded/received under the Service (“Offers”) by the Buyer (as determined by Alibaba.com in its sole discretion) will result in the forfeiture of the Buyer’s eligibility to the Offers and/or may lead to the termination of all or part of the Buyer’s account(s) with Alibaba.com. Alibaba.com reserves the right to deduct the value of any Offers awarded inappropriately to the Buyer directly from the Buyer’s account(s) with Alibaba.com without prior notice and/or take legal action in such instances to recover any outstanding amounts.
(c) Alibaba.com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected, or undeliverable entries, responses, or other correspondence, whether by email or otherwise.
(d) The timing and validity of any transactions and/or the Buyer’s eligibility to the Offers shall be determined by Alibaba.com at its sole discretion based on Alibaba.com transaction records. If there is any discrepancy between the transaction records held by the Buyer and that of Alibaba.com, the Alibaba.com records shall be conclusive and binding to the Buyer.
(e) In case of any discrepancy in the interpretation between the English and other non-English language versions of these Terms & Conditions, the English version shall prevail.
(f) If any of the terms in these Terms & Conditions conflict with any rules and/or any related information displayed elsewhere on the Alibaba.com Website, these Terms & Conditions shall prevail.
(g) Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, In no event will Alibaba.com AND/OR ITS AFFILIATES be liable to YOU for any direct, INDIRECT, special, incidental, exemplary, punitive or consequential damages (including loss of use, LOSS OF data, LOSS OF business or profits) arising out of or in connection with your participation in thIS BENEFIT, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, EVEN IF ALIBABA.COM AND/OR ITS AFFILIATES HAVE been advised of the possibility of such loss or damage.
(h) Notwithstanding anything to the contrary, the Buyer acknowledges and agrees that Alibaba.com and/or any of its affiliates shall not be responsible, and shall have no liability to the Buyer or any third party for any dispute or claim that arises out of the Buyer’s participation in this Service.
(i) The Buyer agrees that this Service and these Terms & Conditions are governed, interpreted, and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. All legal actions, claims, or proceedings arising out of, or in connection with this Service, must be brought to a court of competent jurisdiction in Hong Kong.
Value-added tax (VAT) FAQ:
All VAT FAQ
|3. Are custom duties and VAT the same thing?|
|4. How do I register a VAT ID number?|
|5. What are the VAT rates for different countries?|
|6. What should I do if Alibaba.com had collected VAT during checkout, yet I get charged VAT again by the customs/logistics provider?|
|7. What is value-added tax (VAT)?|
|8. Why my VAT number is not approved on Alibaba.com?|
|9. How do I know how much VAT I paid on an order?|
|11. Does the sales price shown on the Product Details page include VAT?|
|12. What is the official reference document regarding VAT, taxes and customs?|
|13. Where can I get an invoice for VAT charged on Alibaba.com?|
|15. Why do I have to pay VAT for orders shipped to countries of the European Union?|